• Mumbai, India
  • Open 24 x 7

Terms of Use

Terms of Use


We hope you love using MedicoExperts. We really do. Want to read the fine print? Pull up a chair and enjoy.

MedicoExperts is an online health consultation platform that provides a variety of online and online-linked health products and services to patients for health related information and needs. MedicoExperts empanelled hospitals & doctors can resolve many of your medical issues, on-demand, via text, audio or video (not applicable in all cases) consultations from wherever you happen to be.

The following terms and conditions constitute an agreement between you and GlobalSpace Healthcare Technologies Pvt Ltd (‘MedicoExperts’, ‘we’, or ‘us’), the operator of www.MedicoExperts.com . BY USING THE SITE, AND/OR BY REGISTERING WITH US, YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF USE, including that you consent to the information practices disclosed in our Privacy Policy , which is incorporated herein by reference, and that you are agree to comply with applicable laws, governed and interpreted by the country of Healthcare service providers & by the country from where the patient/client is registering & utilizing the service . Please note that we offer the Site & servicers “AS IS” and without warranties. If you are registering an account or using the Site on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Use on such individual’s or entity’s behalf.

Whenever we use the words “your physician” or “your doctor” or “Your healthcare provider” or similar words on MedicoExperts, including in these Terms of Use, we mean your personal doctor with whom you have of an actual, mutually acknowledged, doctor-patient relationship (or the same kind of formal, real-world relationship between you and your personal professional healthcare provider).

MedicoExperts, Hospitals and Doctors using MedicoExperts to provide online consultations (collectively ‘Medical Experts’), Affiliates and Third-party providers (collectively ‘Affiliates’) would serve you to the best of their respective capabilities under the following terms and conditions:

Using the MedicoExperts website

NO DOCTOR-PATIENT RELATIONSHIP. MedicoExperts doesn’t replace your relationship with physician or healthcare provider. The information interpreted (not limited to content of the site and information derived from online consultations)Should Not be relied upon as a substitute for face to face consultation based on physical examination.

You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, ‘Information’) that is provided to you on the Site (including Information provided in direct response to your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform and advice you on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on MedicoExperts should be used for information and advices purposes only, MEDICOEXPERTS DOES NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, and OR PRESCRIPTION OF ANY KIND.

MedicoExperts is designed to support the health decisions and choices that you make.All users must be eighteen years or older. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept this Agreement and guide all consultations under the services offered.

Your right to use the Services is not transferable.

THE SERVICES ARE NOT FOR USE IN MEDICAL EMERGENCIES OR FOR CRITICAL HEALTH SITUATIONS REQUIRING PROMPT MEDICAL ATTENTION. The service is not intended to be real-time and may not be the best solution when a face-to-face consult is a must.

The User takes full responsibility for ensuring that the information submitted is accurate. MedicoExperts shall make no effort to validate any information provided by the Consumer for use in Services with respect to content, correctness or usability. We with an intention to provide the best service possible could ask you to share more information as and when needed.

Use of MedicoExperts Services requires basic familiarity with the Internet, related payment services and general security practices. The Consumer is expected to possess the necessary internet-usage skills and knowledge to avail MedicoExperts Services.

Independence of Medical Experts:

The opinions, statements, answers (collectively ‘consultation’) provided by the Medical Experts via medicoexperts.com are solely the individual and independent opinions and statements of such individuals and do not reflect the opinions of MedicoExperts, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. MedicoExperts does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on MedicoExperts or by a licensee of MedicoExperts.

The inclusion of professionals and specialists on MedicoExperts or in any professional directory on MedicoExperts does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. Such information is provided on an “as-is” basis and MedicoExperts disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

Membership Terms:

You represent and warrant that you are at least eighteen years of age and that you possess the legal right and the ability to enter into agreements pertaining to Terms of Use, to register on the MedicoExperts Services under your own name and to use the MedicoExperts Services in accordance with the Terms of Use and abide by the obligations hereunder.

You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your MedicoExperts account. You agree to prohibit anyone else from using your password and immediately notify MedicoExperts of any unauthorized use of your password or other security concerns.

No party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the other party for any purpose whatsoever.

International members acknowledge and agree that MedicoExperts may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. By providing us with your Information, you acknowledge that you consent to the transfer of such Information outside your resident jurisdiction as detailed in our Privacy Policy. If you do not consent to such transfer, you may not use our Content or Services.

Your affirmative act of using this Site and/or registering for the Site or the Services constitutes your electronic signature to these Terms of Use and your consent to enter into agreements with us electronically.

Scope of Services :

MedicoExperts (the owners and the employees of the Site) and third-party professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services achieved through the use of the Site.

MedicoExperts does not guarantee that a web-based consultation,(text, audio or video based consultations) is the appropriate course of treatment for your particular health problem. You agree to contact your primary care physician immediately should your condition change or your symptoms worsen. If you require urgent care, you agree to contact your local emergency services immediately. The Services are offered on an “as is” and ‘as available’ basis and used by the Consumer solely at his or her own risk.

MedicoExperts makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. MedicoExperts is not responsible for transmission errors, corruption of data.

MedicoExperts may not be used for illegal purposes. The Content and Services may not be used for any illegal purpose. You may not access our networks, computers, or the Content and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment. You may not attempt to gain unauthorized access to any Content or Services, other accounts, computer systems, or networks connected with MedicoExperts, the Content, or Services. You may not use any automated means (such as a scraper) to access MedicoExperts, the Content, or Services for any purpose. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her MedicoExperts account. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law, including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

Patient’s Profile on MedicoExperts:

Your MedicoExperts Patient Profile is created to store record of your consultations and your personal health information online, including history, health conditions, allergies and medications.

Any report or information uploaded by you or by your local MedicoExperts doctor in MedicoExperts platform and the advice provided by the Hospitals/Doctors through the MedicoExperts platform becomes part of your MedicoExperts Record. You agree to provide accurate information to help us serve you best to our knowledge, to periodically review such information and to update such information as and when necessary.

MedicoExperts reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the MedicoExperts Service according to its internal record retention and/or destruction policies.

You might be contacted via email to review the information provided by you for MedicoExperts Record or for Online Consultations. Please make sure you provide a valid email-id and you update it as and when needed.

For additional information regarding use of information about you, please refer to our Privacy Policy

Supplementary Communication :

MedicoExperts may send you newsletters and other information regarding common medical and health-related topics or preventive care messages containing specific medical and health related information, links to other related websites and specific questions related to your MedicoExperts Record. Additionally, MedicoExperts makes available self-care informational services that provide general, medical and health information.

These communications and resources are not comprehensive medical text and do not include complete potential information pertaining to the subject matter. These are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly as the practice of medicine or dispensing of medical services by MedicoExperts.

The information contained in these communications and resources is compiled from a variety of sources and may or may not be authored by MedicoExperts. MedicoExperts makes no warranty with respect to the content of these materials or the information contained therein.

We are not responsible for anything outside of MedicoExperts. Now or in the future, the Content and Services may link you to other web sites or information, software, data, or other contents, on or off the Internet. These other sites or and contents are not MedicoExperts, and the information there is outside of our control. We do not control, endorse, or review the content of these sites, and we are not responsible for such content.

About MedicoExperts Medical Experts :

MedicoExperts empanelled Medical Experts include respected doctors throughout the world, including from leading medical institutions. Only licensed doctors may apply to be and participate as Medical Experts on MedicoExperts. Physicians whose licenses are or become suspended or revoked, for any reason, are not permitted and agree not to participate in any way, including but not limited to submitting Content to MedicoExperts as a Medical Expert on MedicoExperts. Supplemental Terms of Use apply to Experts who participate on MedicoExperts.

Informed Consent for MedicoExperts Services :

As with any medical procedure, there are potential risks associated with MedicoExperts services. By using the MedicoExperts service, you agree to abide by the Terms and Conditions, Privacy policy and risks described below. These risks include, but may not be limited to:

While MedicoExperts is an honest attempt to provide access to the best possible medical information to the patient, the Medical Experts will not be examining you physically. The Medical Expert may not have access to all or some of your medical history that might be critical to consult you. The Medical Expert will not have the benefit of information that would be obtained by examining you in person, observing your physical condition and by going through your medical records. This means that the service provided through MedicoExperts is different from the diagnostic and treatment services typically decided by a physician. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of your diagnosis. To reduce the risk of this limitation, MedicoExperts strongly encourages you to be in touch with an on-ground physician and share the MedicoExperts opinion with him/her. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the entire risk of this limitation;

By requesting a medical opinion through MedicoExperts, you acknowledge and agree that:

The advice/information/opinion on diagnosis you may receive could be limited and provisional;

The medical opinion is not intended to replace a face-to-face visit with a physician. In case of a second opinion where there is a difference of opinion among our Medical Experts and your physician, you would bear the responsibility to decide the next step. We hope to help you in making the right decision but at the end it is only up to you to share our consultants’ opinion with your physician or to go for another physical exam (if needed) or to reach-out to MedicoExperts Health Consultant for offline consultation, or procedure, and/or treatment;

The medical expert is reliant on information provided by you and hence any information demonstrated to have been falsified will immediately render the opinion and all details therein null and void;

In some cases, the medical expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;

In rare cases, the medical expert may feel that the query may not be answerable without physically examining the patient and the consult may be refused forthwith;

In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information;

Delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in Terms of Use.

Protection of Proprietary Information :

You agree that the Services, which include all software and information, both electronic and printed media, contain copyrighted material, trade secrets, patent related material and other proprietary intellectual property and are the proprietary property of MedicoExperts, it’s empanelled hospitals & Doctors & It’s affiliates . They are protected by copyright, trade secret, patent laws and other proprietary rights and laws, and they may only be used or accessed as specifically provided for, in this Agreement.

You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You will not otherwise attempt to transfer any right in the Services (which includes its software, design and content), create derivative works based on it or in any manner commercially exploit the Services in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections or the terms of this Agreement will be lead to prosecution under the Indian Laws and Bylaws. The final choice of whether the Consumer is in violation of any of these policies is at the sole discretion of MedicoExperts.

Only for the duration of being logged into the Consumers’ valid MedicoExperts account, the consumer is hereby granted a revocable, non-exclusive, non-transferable license to use the services for personal, non-commercial purposes; subject to terms and qualifications of Agreements of MedicoExperts.

With the exception of your medical records, MedicoExperts retains all rights, titles and interests pertaining to MedicoExperts , the MedicoExperts Services and any content, products, documentation, software or other materials on the MedicoExperts web site along with any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing.

MedicoExperts welcomes comments, suggestions and submissions by its Consumers including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to MedicoExperts The act of commenting, suggesting or submitting shall act as a full assignment of all rights whatsoever (copyright, patentability, and intellectual property) to MedicoExperts. MedicoExperts shall have the right to use the same as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the Consumer.

NOTE: This section shall not include any personal information submitted by the Consumer that would be included as part of the Health Information Portability and Accountability Act (HIPAA) of 1996, enacted by the U.S. Congress.

Except as expressly provided herein, no other right or license with respect to any copyrights, patent rights, trademark rights or other proprietary rights are granted under this agreement. All rights not expressly granted hereunder by MedicoExperts are expressly reserved to MedicoExperts and its licensors and information and content providers.

Contact us if you believe information on our website infringes your copyright. If you believe any materials accessible on or from MedicoExperts infringe your copyright, you may request removal of those materials.

Etiquette and Privacy :

The resources of MedicoExperts should not be used to impersonate another person or misrepresent authorization to act on behalf of others or MedicoExperts. All messages transmitted via MedicoExperts should correctly identify the sender. The Consumer should never alter the attribution of origin in electronic mail messages or while posting any information.

MedicoExperts has zero-tolerance for unsolicited bulk email, unsolicited posting to newsgroups, marketing gimmicks/spam/scams in community resources, or other illegal activities. The Consumer shall not infringe upon the rights of others, spam, propagate computer worms or viruses, use a false identity, attempt to gain unauthorized entry to any site or network, infringe copyrights, trademarks, or other intellectual property rights. The Consumer further agrees to comply with Indian export laws concerning the transmission of technical data and other regulated materials via the World Wide Web.

The Consumer agrees to indemnify and hold MedicoExperts, , it’s empanelled hospitals & Doctors & It’s affiliates harmless for any and all acts found or suspected to be in violation hereof. The Consumer’s account will be terminated for any of the above infractions.

The Consumer shall not attempt to undermine the security or integrity of computing systems or networks of MedicoExperts, its partners, or those accessed through or with their product, and must not attempt to gain unauthorized access.

MedicoExperts reserves the right to terminate any account which doesn’t follow our Terms and Conditions. Sections 1, 2, 4, 6 through 12 and 14 through 22 shall survive any termination or expiration of these Terms of Use.

Electronic Payment :

You agree, understand and confirm that the credit card details provided by you for availing services of MedicoExperts will be correct and accurate. You confirm that you shall not use credit cards that are not lawfully owned by you.

Other than to carry out the payment transaction, your payment information will not be utilized and shared by www.medicoexperts.com with any of the third parties unless required by law, regulation or court order. The said information will not be kept longer than necessary for providing the services.

MedicoExperts cannot assist with a sto